Operational Updates


Improved First Aid Procedures at Tenth Street Camp

Keep Emergency Number on File and Note Severity of Injuries


To better serve our Tenth Street Campus and have available emergency services when needed, first aid services are improving by implementing an emergency number you can call from your cellphone (250.505.1334) and a process to distinguish major and minor injuries.

In order to ensure our Level Three attendants are available when emergency care is needed, please consider if you have a minor or major injury before calling first aid and follow the procedures below. If you are unsure, please access the higher level of care just in case, but note that this will initiate the first aid attendants’ emergency response procedure.

When Major Injury Occurs

Major injury or emergency only, please dial 250.505.1334 from a cellphone, or local 11334. This includes (but is not limited to):

  • an injury where a patient should not be moved
  • a large fall
  • unconscious patient
  • airway problems
  • seizures
  • heavy bleeds
  • head injury

We suggest saving this new ten-digit phone number in your cell phone in case you are working away from a campus phone. This will also allow you to call for first aid during an emergency evacuation. Dialing either of these numbers will reroute your call to one of our Level Three first aid attendants who will initiate our emergency response procedures for first aid. For life threatening injuries, please call 911 and a follow up call to first aid so they can initiate any critical interventions.

Although a Level Three attendant is regularly scheduled to be available Monday to Friday, from 8:00 a.m. to 7:00 p.m. September through April and 8:00 a.m. to 4:00 p.m. May through August, sometimes errors can occur. If no attendants are available while calling this number your call will be directed to an auto attendant telling you to hang up and dial 911. After contacting 911 to initiate emergency care, please contact first aid again.

When Minor Injury Occurs

This is generally an injury allowing you to still walk for help. Call a Level One first aid attendant from the internal list posted under quick links or walk to the Welcome Centre where a Level One attendant will be called for you. If you can, have someone walk you to the Welcome Centre in case the injury progresses during your travel.

This new process allows our Level Three attendants to be available to provide emergency services when they are needed.

If you have any questions about the procedures listed above, please do not hesitate to contact Jodie Reay via email or local 21217.