Welcome Centre Revamp Now Under Construction
The welcome mat at the Castlegar Campus will have a new look and feel starting in September.
The new Castlegar Campus Welcome Centre broke ground last month and the entryway to the main building will be transformed both inside and out in order to meet the changing needs of the college community.
Late last year, a task force was struck to review the services provided by the welcome centre and suggest changes based on new and very first Student Services Plan 2014-2018. The result of the review was changes to the physical look of the welcome centre and adjustments to the position that will carry out the important duties.
The artist renderings for the new Welcome Centre on the Castlegar Campus.
“This is an exciting change for the campus, but it goes so much deeper than simply a cosmetic change,” says Selkirk Registrar Cathy Mercer. “It responds to feedback we received in the Student Service Plan planning process that encouraged us to start our planning with the student’s perspective first and foremost. Easier said than done when the project involved the Registrar’s Office, Facilities, Campus Management, Marketing, Finance and IT Services.”
New Position Created to Staff the Centre
The new position of Welcome Centre Representative has been created to meet the growing needs of the centre. General switchboard duties currently tasked to the welcome centre will be incorporated into the Silver King Campus switchboard staff. The new position will be more along the lines of providing a one-stop service delivery concept for students, staff and community visitors.
“We’ve created a new position within the centre that encompasses an expanded level of customer service to both students and members of the public who come to visit,” says Mercer.
The vision for the centre is to proactively provide seamless services for students form the renovated location. Starting with continuing education registration and payment, student services appointment booking, centralized communication of campus activities and events through the web-based events calendar, TV monitors and social media, the new position will take a key communications role connecting students with the college and the information they need.
General switchboard duties will be incorporated into the Silver King switchboard staff.
“This individual will be the face of Selkirk College,” says Randall Cannon, Student Access and Support Department Head. “They will have the answers to every question asked and if they get stumped, they will have the means to source out what students, staff and visitors need. It’s a really exciting change.”
Ready for Action in August
The modernized and upgraded physical space, designed by Nelson architect Thomas Loh, will allow the Welcome Centre Representative to connect people with information in the best way possible between 7:30 a.m. and 4:00 p.m.. The new centre parallels the larger Learning Commons Project and addresses one of the Student Services Plan 2014-2018 goals of creating functional and inviting spaces.
This newly created position of Welcome Centre Representative will be managed by Selkirk College Marketing Manager Maggie Keczan who has had experience with the rollout of a similar welcome centre in the Resort Municipality of Whistler.
A peek behind the tarps shows work crews have been busy.
“Prior to the Whistler/Vancouver Olympics we created a Welcome Center geared at ensuring visitors received top notch service to enhance their experience,” says Keczan. “I have seen this concept work and the team of ambassadors who work in the new Welcome Centre will be able to connect personally with the students who are being serviced both on campus and beyond.”
The new centre is expected to be up and running by August 1.